Insurance options

The plans below are offered by Sharelock and apply to policies taken out between August 31, 2023, and December 31, 2025.

Véligo Location offers the “Elementary” and “Serenity” insurance as an option with the rental of an electric-assist bike. These insurances are designed to protect you in case of theft, vandalism/partial theft, or accidental breakage.

Multiple solutions to insure your e-bike!

Deductible level: in case of bike theft, if I can return the battery, the deductible will be €200. If the battery is stolen along with the bike, the deductible is €450.

Insurance is not mandatory and remains optional for the standard offer, but it is highly recommended to protect yourself in case of an incident. Otherwise, you will be 100% responsible for any losses.

With the Sharelock app, you can take a picture of your bike when it’s parked. If your bike is properly locked to a fixed point with a lock and without the battery, you won’t have any deductible to pay! Find out more

If your bike is stolen, please drop off the battery and keys at our partner network: return my accessories. Important: without returning ALL provided keys (2 keys for standard e-bikes and 4 keys for cargo bikes), the insurance will not be able to cover your claim.

What does Véligo/Sharelock insurance cover?

Coverage and exclusions under the insurance contract signed with Sharelock:

The “Elementary” and “Serenity” plans cover:

  • Theft of the bike by physical assault or break-in
  • 24/7 assistance: In case the bike is immobilized (except punctures or battery failure), continuation of the trip or return home

The “Serenity” plan also covers:

  • Theft of the battery alone, limited to one claim
  • Partial or total accidental breakage
  • Partial theft and vandalism (also covered by the “Elementary” plan for standard e-bikes only)

Main exclusions in the insurance contract are:

  • No coverage for thefts without break-in or physical assault
  • No coverage for bikes not locked to a fixed point by the frame with an approved lock
  • No coverage for thefts outside of the Île-de-France region
  • No coverage for damage to or theft of non-fixed accessories (helmet, saddlebags, benches, cushions, etc.)
  • No coverage for wear parts or maintenance issues (e.g., punctures)
  • No coverage if all provided keys are not returned (2 keys for standard e-bikes, 4 keys for cargo bikes)

Theft of the battery independently from the bike is not covered by the “Elementary” plan but only by the “Serenity” plan.

Find out everything about specific Sharelock insurance conditions

Sharelock assistance services

For contracts signed as of August 31, 2023, our insurance plans include personal assistance.

If your bike is immobilized (except puncture or battery failure), this allows you to continue your journey or return home by any means, up to 50 km, and for a taxi, up to 20 km. A 1 km deductible applies.

How to report a claim for your electric bike?

If you are a victim of a claim, you must report it within 2 business days to the insurer. In case of theft you must also declare your claim in your Véligo account under the "Theft" section. If your bike is damaged, you can request maintenance.

 

When declaring your claim on the Sharelock website, please provide the following documents:

  • For theft: sworn statement, police report, invoice and proof of deductible payment, certificate of return of keys and battery (if the bike was stolen without the battery).
  • For breakage or partial theft (including theft of the battery alone): sworn statement, police report, invoice and proof of deductible payment, maintenance report.

 

The claim file must be completed within 45 days after it is opened.